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How long does it take to get my rug back?

It usually takes 7 days from pick up to delivery. This allows enough time for cleaning, drying, grooming, packing and re-delivery.

Do you have to remove my rugs?

Yes, we always recommend removing the rugs from the home so we may clean it properly.

Do you bleach my fringe?

We do not bleach the fringe because chlorine based bleaches damage the fiber by weakening it. However, we do have specialty non chlorine products that we can use to make fringes whiter.

What process do you use to clean my area rug?

We use a process that we have perfected to make sure we fit the cleaning method to the fibers, dyes and other specificities of your rug.

The tag on my Oriental rug says dry clean only. Is your method safe?

There are many factors to consider when professionally cleaning an Oriental rug. We inspect your rug carefully to determine what method is safe to use. Our area rug cleaning technicians are trained, experienced and certified to handle your investment properly.

Do you guarantee pet odor removal?

Yes. But, with all types of pet accidents that occur on area rugs, please allow our trained service providers to first inspect the condition of the rug.

How often should I clean my area rugs?

The time frame for cleaning a rug depends on how much traffic it gets. We recommend professional rug cleaning be performed every 1-2 years. If there are pets, smokers, or people with respiratory illnesses in your home, area rug cleaning … Continue reading

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